Return Policy

If the ordered product turned out to be a miss, you can easily return it. All you have to do is use our purchase return page, available at https://furgonetka.pl/en/shipment-returns.

Right of withdrawal

You have the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. Please note, however, that if you used the goods in a way that goes beyond the necessary checking of their nature, characteristics, and functioning – just as you could do in a physical store – we may proportionally reduce the refund amount by the value by which the goods have depreciated. To exercise the right of withdrawal, inform us of your decision within 14 days from the day on which you or a third party, other than the carrier and indicated by you, physically received the purchased goods. We consider registering the return on our purchase return page as an unequivocal statement (and we recommend this form). If you prefer, you can send the declaration of withdrawal by e-mail using the template available here to the address shop@pokecoffee.pl or by traditional mail to the address:

Jakusz Business Industry Trade Bartosz Jakusz
Stare Czaple 83
83-324 Stare Czaple

The right of withdrawal from the contract does not apply to the Buyer in the cases specified in detail in Art. 38 section 1 of the Act of May 30, 2014, on consumer rights.

Refund

In the case of withdrawal from the contract, we will refund you the amount paid for the goods and the costs of the cheapest available form of delivery offered by our store. In a situation where you have chosen a more expensive delivery method, the difference in costs is not refundable. The refund will be made within 7 days, and in any case no later than within 14 days from the day we received the declaration of withdrawal from the contract.

We reserve the right to withhold the refund until we receive the returned goods or proof of their return. If you choose to return via our purchase return page, the proof confirming the return of the goods will be the status of the return shipment, which we will receive automatically after you report the return. The refund will be made using the same payment methods as in the initial transaction, unless you agree to a different solution.

The Buyer is responsible for the decrease in the value of the returned products resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the products. We reserve the right to claim compensation from the Buyer on this account, to the extent permitted by applicable law.

Returning the goods

The returned items should be sent back or handed over to our store immediately, and in any case no later than 14 days from the day you informed us about the withdrawal from the contract. The deadline is considered met if the item is sent back before the 14-day period expires.
The cost of returning the goods to our store is borne by the person returning them.

Returned items should be sent to the address:
Jakusz Business Industry Trade Bartosz Jakusz
Stare Czaple 83
83-324 Stare Czaple

 

Complaints

If the product you purchased turns out to be defective, damaged, or inconsistent with the order, we will be happy to help you solve this problem. Below is the complaint procedure:

 

Contact us using one of the available contact methods (contact form, e-mail, helpline).
Helpline (Monday to Friday, 8:00 AM - 4:00 PM): +48888895679
E-mail: shop@pokecoffee.pl
Describe in detail the problem you encountered and attach all relevant information and documents, such as the order number, receipt, or invoice.
We will respond to your report as soon as possible and provide further instructions regarding the complaint.
If the complaint is accepted, we will strive to solve the problem in a way that is most beneficial to you. This may include replacing the product with a new one, repair, refund, or another form of compensation.

Complaint address:
Jakusz Business Industry Trade Bartosz Jakusz

Stare Czaple 83
83-324 Stare Czaple

+48888895679

 

If you have questions about returns or complaints, contact our customer service team: shop@pokecoffee.pl. We are here to help you and provide you with the best shopping experience.